We currently do not ship to P.O. Boxes or Military APO/FPO addresses in any country.
Please note that delivery to P.O. Boxes typically takes longer than our standard Ground Shipping.
If your tracking number appears invalid, it could be due to one of the following reasons:
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Package in Transit:
After we ship your order, there may be no immediate updates from the shipping company because your package is still in transit. Updates will appear once it reaches the next sorting facility, which can take 3–7 days. We recommend waiting a few more days for activity to appear.
Additionally, some carriers, like TNT, may reuse tracking numbers for different destinations. If the tracking shows delivery to a location that isn’t yours, please be patient as it is not your package. -
Destination Tracking Number:
For some shipping methods, you may need a destination-specific tracking number. This updated tracking number can often be found through the tracking link provided in your confirmation email.
If you’re unable to locate the updated number or still have issues, please contact us directly. We’re happy to assist!
If your tracking status shows “delivered,” but you haven’t received your package, here’s what you can do:
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Check Nearby:
- Look in your mailbox, as packages might be left there.
- Check with your neighbors to see if they signed for or received it on your behalf.
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Contact the Carrier:
- Reach out to your local post office or the shipping company using the tracking number.
- For international deliveries, post offices may sometimes require customers to pick up packages in person.
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Still Missing?
- If you’re unable to locate your package after taking these steps, please feel free to submit a ticket to our support team. We’re here to help!
If your package status hasn’t updated, here are some possible reasons:
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For Unshipped Orders:
- If your order is still being processed, there won’t be updates until the processing is complete and the order is shipped.
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For Shipped Orders:
- Tracking updates may take several days, especially if the shipment is from an international warehouse.
- While in transit or clearing customs, tracking information might not be updated until the package reaches the next shipping station, which can take 3–7 days.
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Shipping Company Delays:
- In some cases, the shipping company may not immediately update the tracking information.
We recommend waiting a few more days for updates. If the status still doesn’t change, feel free to reach out to us for assistance.
We understand your concerns and want to explain. Our shipping fees are calculated based on several factors, including:
- Weight of the Items: Heavier packages incur higher shipping costs.
- Shipping Method: Expedited options are typically more expensive than standard shipping.
- Delivery Destination: Costs vary depending on the location.
We partner with reliable delivery companies to ensure your order arrives safely and on time. Considering our competitive product pricing, we believe shopping with us remains cost-effective. We sincerely encourage you to give us a try—we’re confident you’ll be satisfied!
We ship worldwide, covering nearly every country across North and South America, Europe, Asia, Africa, Oceania, and more. To ensure safe and reliable delivery, we work with trusted international carriers.
Important Note: For international shipments, customers are responsible for any customs duties incurred.
If your shipping destination is not available at checkout, please feel free to contact us—we’re here to assist you!
Sales tax is already included in the prices displayed on our website.
Note: Some countries may charge additional duty taxes for customs imports. These are separate from sales tax and may need to be paid by the recipient. For more details, please contact your local customs office.