RETURN POLICY
We stand by our products and offer hassle-free returns within 7 days of receiving your order. Please review the conditions below:
- All returns must be in original unworn, unwashed, unaltered condition with the tags attached.
- Customers are responsible for the cost of return shipping.
- The original shipping fees paid during purchase are non-refundable.
- If your return package is inspected by customs, any customs clearance fees are the responsibility of the customer.
- Refunds will be applied back to the original form of payment.
- We do not accept returned items that have been sent back without proper returns requests.
Our return policy is designed for good faith orders, meaning customers place orders with the intention of keeping the items. While we understand that some items may not fit or suit your preferences, the following scenarios are considered bad faith orders:
- Multiple Sizes of the Same Item: Ordering the same item in consecutive sizes (e.g., 40R, 42R, 44R) to decide which fits best.
- Similar Products in the Same Size: Ordering similar products in the same size (e.g., three different 42R burgundy suits) to decide which you like most.
- High-Value Orders: Placing orders over $500 (e.g., ordering six suits to try and returning most).
- Split Orders: Breaking up one large order into several smaller ones to bypass this policy.
For bad faith orders, we offer the following options:
- A 40% restocking fee on all returned items to cover packing and restocking costs.
- Shipping charges are not refundable.
Cancellation Requests
To cancel your order, please contact our customer service team:
- For Orders Not Yet Shipped:
If your order hasn’t been shipped, we will cancel it and issue a refund immediately. - For Orders Already Shipped:
Unfortunately, we cannot cancel orders that have already been shipped. In this case, you will need to wait to receive the package and then contact us for an RMA# to initiate a return. - For Made-to-Order Garments:
- Orders can be canceled within 24 hours of being placed at no charge.
- Cancellation requests made after 24 hours will incur a $50 cancellation fee. This fee covers costs for time, materials, and labor already invested in producing the item.
Thank you for your understanding and cooperation.
Step-by-Step Return Instructions
STEP 1 – Contact us
To initiate a return or exchange, please email us at service@suitsmania.com. Include your full name as it appears on your order, your order number, and specify whether you need an exchange or a return. If you’re requesting an exchange, let us know the item you’d like in return, or provide the reason for your return. Once we receive your email, we will send detailed instructions for the next steps.
Step 2 – Return Your Item
After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Ship your package using a ground shipping service such as UPS, DHL, FedEx, or USPS. Once shipped, reply to the return instructions email with the tracking number provided by your chosen courier.
* Please note that all the returns, customers need to pay for the cost of shipment.